Recently, the multichannel commerce concept has been transformed into omnichannel. Omnichannel guarantees the consistency of the service in every channel – from the land-based stores, through WWW and mobile to call centers. From the customer’s perspective, there is only a single, technology-enabled channel that brings together all touch-points.
Omnichannel has been a buzzword lately, and we here at Divante won’t miss an opportunity to share our knowledge and expertise on the topic. We know that it is a matter of time before omnichannel will be a norm, it’s the future of retail. But like with all new trends, users must get accustomed to it.
This year Divante is teaming up with Cursor once again and participating in the 2nd edition of the Omnichannel Retailing Forum.
If you’re interested in omnichannel and happen to be in Warsaw on the 24th of November – great! Stop by the National Stadium for the Omnichannel Retailing Forum and tune in for some great speakers, including our own Tom Karwatka, CEO of Divante.
Tom will be talking about Marketing Automation in the Omnichannel Era, with insights into:
- Integrating and processing of multichannel data
- Omnichannel analytics
- Customer mobilization strategy
It’s not to late to register, what are you waiting for? Get your tickets and find out what’s happening in the omnichannel world!