In this category you’ll find articles, news and interviews about customer experience in eCommerce and digital environment. Customer experiences are key to online shopping in the modern world. No matter what you sell, there are other companies with similar products and prices. With a near-unlimited choice of vendors, customers buy from and stay loyal to the ones that offer them the best experience. That means fast sites, intuitive checkouts, flawless security, and beautiful designs. By offering these you can make your online brand more than a virtual store. We share tips and technologies that will help you give customers more enjoyable touchpoints with your business at any time.
commercetools Customer experience in ecommerce Omnichannel Technology in ecommerce UX in ecommerce Vue Storefront
What is Click & Collect and how it can improve your business during coronavirus?
We’re all experiencing a lot of things for the first time in 2020. New health regulations, wearing masks, social distancing, lack of human contact, empty…
Customer experience in ecommerce Loyalty program for ecommerce Marketplaces Mirakl
Loyalty to online marketplaces is the last piece of the puzzle
As CEO of Open Loyalty, I was recently invited to contribute my thoughts on loyalty programs to the new ‘…
Customer experience in ecommerce Ecommerce implementation Marketplaces
7 great online marketplace features you can copy
Marketplaces are now the go-to place for most people shopping online. Whether it is Amazon, Alibaba, or Zalando, marketplaces are deeply ingrained in buyers’ minds…
Customer experience in ecommerce Ecommerce strategy Fashion in ecommerce articles
Circular economy. Can it save the fashion industry?
In the middle of March 2020, the world was ordered to stay home and it turned out that we didn’t need to buy new clothes…
Customer experience in ecommerce Loyalty program for ecommerce
The sheer amount of data provided by the internet makes it easy to lose sight of the forest for the trees and to focus purely…
Customer experience in ecommerce Ecommerce design articles
5 things I wish I knew before running my first Design Sprint
Lately, we’ve been experimenting a lot with Design Sprints to create novel solutions for eCommerce. The experience with this form of generating ideas is great,…
Customer experience in ecommerce Pimcore articles Technology in ecommerce UX in ecommerce
How to improve online forms to increase cross-selling?
Energy, telecoms or even healthcare suppliers offer multiple products and services solely on online platforms. But in such complex services, purchasing via online forms often…
B2B eCommerce Customer experience in ecommerce Divante people Ecommerce articles Magento tips
How to convince clients to use your B2B commerce platform?
Building an eCommerce Platform is one thing, but getting users engaged is another. In the world of digital transformation, the second part is even more…
Customer experience in ecommerce Ecommerce events
Shoptalk is a leading global eCommerce conference with almost 5.5k participants this year and extremely good publicity. So I was really happy when I…
Customer experience in ecommerce Ecommerce strategy Technology in ecommerce UX in ecommerce
Bad documentation hurts your business
Let’s start with a positive – good documentation can help your business. It doesn’t only keep your customers happy by helping them to achieve their…
B2B eCommerce Customer experience in ecommerce E marketing in ecommerce Ecommerce articles
Turning B2B On-Site Search Into an Efficient Marketing Tool
For most product-related websites, an on-site search option has become a standard feature, regardless of whether they sell to ordinary shoppers or to business customers.
Customer experience in ecommerce Ecommerce articles Ecommerce design articles Ecommerce implementation Ecommerce strategy UX in ecommerce
9 women can’t give birth to a baby in a month
What don’t you know about UX designing of complex systems. This text might as well apply to developers and describe problems in the implementation of…
B2B eCommerce Customer experience in ecommerce Ecommerce articles Loyalty program for ecommerce Technology in ecommerce
7 worst mistakes Product Manager can make – and how to avoid them
TL;DR: So, your company decided to outsource development process to an external software house and you’re responsible for its success, right? Below you find some…
Customer experience in ecommerce Ecommerce strategy Magento tips Omnichannel
Warehouse management – you’re doing it wrong
We live in the era of omnichannel – our customers require not only a broad offer but also a comprehensive customer experience in all sales…
