In this category you’ll find articles, news and interviews about customer experience in eCommerce and digital environment. Customer experiences are key to online shopping in the modern world. No matter what you sell, there are other companies with similar products and prices. With a near-unlimited choice of vendors, customers buy from and stay loyal to the ones that offer them the best experience. That means fast sites, intuitive checkouts, flawless security, and beautiful designs. By offering these you can make your online brand more than a virtual store. We share tips and technologies that will help you give customers more enjoyable touchpoints with your business at any time.
We’re all experiencing a lot of things for the first time in 2020. New health regulations, wearing masks, social distancing, lack of human contact, empty…
Marketplaces are now the go-to place for most people shopping online. Whether it is Amazon, Alibaba, or Zalando, marketplaces are deeply ingrained in buyers’ minds…
Lately, we’ve been experimenting a lot with Design Sprints to create novel solutions for eCommerce. The experience with this form of generating ideas is great,…
Energy, telecoms or even healthcare suppliers offer multiple products and services solely on online platforms. But in such complex services, purchasing via online forms often…
Building an eCommerce Platform is one thing, but getting users engaged is another. In the world of digital transformation, the second part is even more…
For most product-related websites, an on-site search option has become a standard feature, regardless of whether they sell to ordinary shoppers or to business customers.
TL;DR: So, your company decided to outsource development process to an external software house and you’re responsible for its success, right? Below you find some…